Privacy Policy
How We Handle Your Data
Last updated: January 2025
Questions? Contact us →Your Privacy Matters
At MFHA we are committed to protecting your personal information. This policy explains what we collect, how we use it, and the rights you have over your data.
Overview
My Forex Hub Academy ("MFHA", "we", "our", "us") operates the website myforexhubacademy.com and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our platform.
By using MFHA, you consent to the data practices described in this policy. If you disagree with any part of this policy, please discontinue use of our platform.
Data We Collect
We collect information in the following ways:
Account Information
- Full name
- Email address
- Password (hashed)
- Profile photo (optional)
- Country
Payment Information
- Transaction amounts
- Payment method type
- Billing reference
- Payment processor tokens
Usage Data
- Pages visited
- Course progress
- Time on platform
- Referral source
- Browser & device type
Communications
- Contact form submissions
- Support messages
- Testimonials submitted
- Affiliate enquiries
We do not collect or store full payment card numbers. All payment processing is handled securely by our third-party processors (Stripe, PayPal, Paystack).
How We Use Your Data
We use the information we collect to:
Create and manage your account and course enrollments
Process payments and send transaction confirmations
Track affiliate referrals and calculate commissions
Send important account and service notifications
Respond to support requests and contact form submissions
Analyse platform usage to improve our services
Prevent fraud, abuse, and unauthorised access
Comply with applicable legal obligations
We do not sell, rent, or trade your personal data to any third party for marketing purposes.
We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device by your browser.
Cookie Types
Required for authentication, session management, and security. Cannot be disabled.
Help us understand how visitors interact with our platform so we can improve it.
Track referral codes (30-day cookie) to attribute commissions correctly.
You can control or disable cookies through your browser settings. Note that disabling essential cookies may affect your ability to log in or use certain features.
Security
We implement industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, and destruction:
Encrypted Passwords
All passwords are hashed using bcrypt — we never store plaintext passwords.
HTTPS / SSL
All data transmission is encrypted using 256-bit SSL/TLS encryption.
JWT Auth
Secure session management using signed JSON Web Tokens with expiry.
While we take every reasonable precaution to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
Your Rights
You have the following rights regarding your personal data:
Request a copy of the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your account and associated personal data.
Request your data in a structured, machine-readable format.
Object to processing of your data for marketing purposes.
To exercise any of these rights, contact us at support@myforexhubacademy.com. We will respond within 30 days.
Policy Changes
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make significant changes, we will notify you by email or via a notice on the platform.
The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our platform after changes are published constitutes acceptance of the updated policy.
Contact
Privacy Contact
For any privacy-related questions or to exercise your rights, please contact us:
Email: support@myforexhubacademy.com
WhatsApp: +254 726 592 993
Contact form: myforexhubacademy.com/contact